COVID-19: Attendance Guidelines & Safety Information

Following government guidelines, Project’s Gallery is closed and will reopen once restrictions are lifted.

In the meantime, keep an eye out for further updates from us and our programme partners.

We’ll be back in the big blue building soon 💙

When the time comes to reopen, we’ve taken every precaution to ensure your visit will be safe, straightforward and comfortable. If further government guidance arises, we’ll keep our information updated as to how it might affect your visit.

Please check the information below regularly before your visit to ensure you have the latest updates: 

The Gallery

The Gallery is now closed in line with recent government guidelines. When we return, slots for attending the gallery must be booked through the exhibition’s page. Capacity will be limited to a maximum of three people per 45-minute slot. Within this, the capacity of the Black Box has been limited to one person at a time. We will wear face coverings and request that our visitors do too, as well as adhering to social distancing and hand hygiene guidelines laid out below.

Hours

While the building is closed, our Box Office phonelines are open from 11am to 6pm, Monday to Saturday. The Gallery will be closed until restrictions lift. To attend the Gallery when it reopens, you will need to book a free ticket through the exhibition’s page on our site. In booking this ticket, you will select a timeslot for your attendance.

Arrival at Project Arts Centre

We would ask you to follow the advice you’re given when booking regarding your time of arrival. Unfortunately, we cannot accommodate people waiting in the foyer before the show. 

We will be in touch with ticket-holders prior to the performance if there are any updates we need to give on this. Please keep an eye on your emails, including spam and clutter folders, to ensure you don’t miss anything.

Face Masks 

We require that both our staff and the public wear facemasks in all public spaces.  Please make sure you wear yours from before entering the building until after leaving the building. You can find the HSE’s latest updates on face masks and coverings here. 

Hygiene 

Hand sanitiser must  be used on entry to the building and again before entering the lift. Hand sanitiser stations will be clearly marked on all levels.

Audience members must follow hygiene protocols including respiratory and handwashing hygiene. The latest information regarding these protocols will be signposted throughout the building, including handwashing guidance on display in the bathrooms.   

Distancing & Movement Throughout the Building 

Staff, artists and the public will maintain 2 metre social distance in all parts of the building including the stairs.  

Visitors will keep to the left when using the stairs. We’ll have clear markers and signposting in place to keep this as clear and easy as possible.  

Only one person at a time can use the lift. Please be respectful of the needs of fellow audience members.  Use the stairs where possible and leave the lift for anybody with access requirements.  We ask that you stand 2 metres back while waiting for the lift to ensure those who may be exiting can do so safely.  

Please listen carefully to the guidance from Front of House Staff regarding your safe entry and exit of the building. Follow their direction closely as you take your seats. We ask for your patience as we manage venue entry and exit protocols in line with social distancing procedures. Everything may take a little longer than you’re used to. 

Group Visits 

If a group of 6 or more is attending together, a designated Covid-19 lead should be appointed to ensure that everyone in the group pays attention to the information provided on Covid-19 protocols. If you are planning to attend in a group, please assign a group leader who can contact us with any queries.

Ticketing & Contact Tracing 

No paper tickets will be available and no sales at the door can be facilitated. E-tickets will be provided with every booking. There will be no door sales, so advanced booking is required. 

Booking will also be required to attend the Gallery, with free online tickets available for hour slots. These will be made available as a booking link on the exhibition listings.  You can book now to attend Queer In Progress. Timeline.

We require that the ticket-holder must be in attendance due to contact tracing regulations. Please ensure that your contact details are correct and active at the time of booking.

If the ticket-holder has booked on behalf of other guests too, they assume responsibility as the main point of contact for these guests in case of contact tracing. If you’re a ticket-holder and you’ve booked tickets for others, please ensure that you have an up-to-date record of everyone’s contact details.  

If the ticket-holder is unable to attend a festival event, they will need to contact the festival box office directly, not Project Arts Centre,  if they wish to check if a refund might be available.  

 For events booked directly through Project Arts Centre, we ask that you get in contact with our box office team ASAP either via box-office@projectartscentre.ie or by phone at 01 8819 613.

If you did not book directly through our ticketing system, we will require that your details are shared details with us for the purposes of contact tracing.  We are working with Producers to ensure you are made aware of this in advance in line with GDPR.  

Belongings 

If you are visiting Project you must keep your belongings with you; no belongings can be left at Box Office or at any location in the building.  

For health and safety reasons, Project staff cannot store any item left behind so please keep a close eye on your things while you are here.  Project takes no responsibility for belongings lost or left behind after your visit.   

Please check that you have all your personal belongings with you on leaving the auditorium as the venue cannot be responsible once you leave the building.

Bathrooms

The accessible bathroom will still be made available for those who require it. If you have access requirements for your attendance at Project, or require any further information or assistance for your visit, please contact us at access@projectartscentre.ie or call 01 8819 613 and we’ll work with you to make sure your needs are met throughout your time with us. You can find all the latest information on our Accessibility here. 

For those attending the Gallery, bathrooms will be available but availability is very limited. Our Front of House staff will be able to direct you. 

For those attending performances, the bathrooms on the first floor (beside the auditorium) will be open and only one person can access each bathroom at a time. PAC staff will manage any queue that arises but we are also working with producers to ensure ticket buyers are made aware in advance that toilet access will be limited.  

Patrons Experiencing COVID-19 Symptoms 

Visitors must not enter the PAC building if experiencing any symptoms of Covid-19. If you’re feeling unwell or experiencing any symptoms, or have been in contact with someone with COVID-19 within two weeks of your visit, we ask that you follow government guidelines by remaining at home and self-isolating.  

If you are unable to attend an event booked through Project Arts Centre due to experiencing COVID-19 symptoms, we ask that you get in contact with our box office team ASAP either via box-office@projectartscentre.ie or by phone at 01 8819 613.

If you are experiencing COVID-19 symptoms and are no longer able to attend a Dublin Fringe Festival event, please get in touch with their box office either via boxoffice@fringefest.com or by calling +353 (0)1 670 6106 to see whether you can obtain a refund.

If any visitor becomes sick while at Project, please notify a member of staff immediately. An isolation space will be made available until arrangements can be made for you to contact your GP or the HSE before going home to self-isolate. 

Further Queries and Guidance 

If you have any further questions or uncertainty about the practicalities and safety of your visit, please be assured that we’re here to answer them, providing you with a smooth, straightforward and stress-free return to Project. For any concerns or clarifications, you can direct your questions to box-office@projectartscentre.ie or by phone to 01 8819 613

If you have any complaints following your visit to Project about how we are handling COVID-19 procedures, please contact our General Manager Orla via orla@projectartscentre.ie

Rest assured that our Front of House staff will be fully up to speed when you’re in the building and will be happy to provide guidance on these issues during your visit.

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