Following government guidelines, Project Arts Centre has reopened its doors!
We look forward to welcoming you back to the big blue building 💙
We’ve taken every precaution to ensure your visit will be safe, straightforward and comfortable. If further government guidance arises, we’ll keep our information updated as to how it might affect your visit.
Please check the information below regularly before your visit to ensure you have the latest updates:
Slots for attending the gallery must be booked through the exhibition’s page. Capacity is currently limited to a maximum of four people per slot. Mask wearing is required for the duration of your visit, as well as adhering to social distancing and hand hygiene guidelines laid out below.
Our Box Office phonelines are open from 11am to 6pm, Monday to Saturday. To attend the Gallery or any performances in the building, you will need to book a free ticket through the event listing on our website. In booking a ticket to the gallery, you will select a time slot for your attendance.
Dublin Fringe Festival Events – Valid Vaccination Certificate Requirement
Please note that the presentation of a valid vaccination certificate is now required to enter all Dublin Fringe Festival events in line with new government Covid-19 guidelines. Your vaccine cert will be scanned at the door, and you will be checked for photo ID matching your cert.
Should these new government guidelines make it impossible for you to attend your chosen event, you will be eligible for a refund. Please contact email@example.com as soon as possible to avail of this. Dublin Fringe Festival will not be able to process refunds after September 11th.
We apologise for any inconvenience caused by this change in event guidelines after your date of purchase. Changes to government Covid-19 guidelines are beyond our control.
Arrival at Project Arts Centre
We would ask you to follow the advice you’re given when booking regarding your time of arrival. If you are booked in as part of a pod, please arrange for your pod to show up together.
Unfortunately, we cannot accommodate people waiting in the foyer before shows or slots in the Gallery.
Dublin Fringe Festival will be in touch with ticket-holders prior to your visit if there are any further updates. Please keep an eye on your emails, including spam and clutter folders, to ensure you don’t miss anything.
We require that both our staff and the public wear facemasks in all public spaces, including during performances. Please make sure you wear yours from before entering the building until after leaving the building. You can find the HSE’s latest updates on face masks and coverings here.
Hand sanitiser must be used on entry to the building and again before entering the lift. Hand sanitiser stations will be clearly marked on all levels.
Visitors must follow hygiene protocols including respiratory and handwashing hygiene. The latest information regarding these protocols will be signposted throughout the building, including handwashing guidance on display in the bathrooms.
Distancing & Movement Throughout the Building
Staff, artists and the public will maintain a 2-metre social distance in all parts of the building.
Please listen carefully to the guidance from Front of House Staff regarding your safe entry and exit of the building. Follow their direction closely as you take your seats. We ask for your patience as we manage venue entry and exit protocols in line with social distancing procedures. Everything may take a little longer than you’re used to.
If a group of 6 or more is attending together, a designated Covid-19 lead should be appointed to ensure that everyone in the group pays attention to the information provided on Covid-19 protocols. If you are planning to attend in a group, please assign a group leader who can contact us with any queries.
Ticketing & Contact Tracing
Booking will be required to attend the Gallery, with free online tickets available for hour slots. These will be made available as a booking link on the exhibition listings.
We require that the ticket holder must be in attendance due to contact tracing regulations. Please ensure that your contact details are correct and active at the time of booking.
If the ticket holder has booked on behalf of other guests too, they assume responsibility as the main point of contact for these guests in case of contact tracing. If you’re a ticket holder and you’ve booked tickets for others, please ensure that you have an up-to-date record of everyone’s contact details.
For events booked directly through Project Arts Centre, we ask that you get in contact with our box office team ASAP either via firstname.lastname@example.org or by phone at 01 8819 613.
If you did not book directly through our ticketing system, we will require that your details are shared details with us for the purposes of contact tracing.
If you are visiting Project you must keep your belongings with you; no belongings can be left at Box Office or at any location in the building.
For health and safety reasons, Project staff cannot store any item left behind so please keep a close eye on your things while you are here. Project takes no responsibility for belongings lost or left behind after your visit.
Please check that you have all your personal belongings with you on leaving the gallery as the venue cannot be responsible once you leave the building.
The accessible bathroom will still be made available for those who require it. If you have access requirements for your attendance at Project or require any further information or assistance for your visit, please contact us at email@example.com or call 01 8819 613 and we’ll work with you to make sure your needs are met throughout your time with us. You can find all the latest information on our Accessibility here.
For those attending the Gallery, bathrooms will be available but availability is very limited. Our Front of House staff will be able to direct you.
Patrons Experiencing COVID-19 Symptoms
Visitors must not enter the PAC building if experiencing any symptoms of Covid-19. If you’re feeling unwell or experiencing any symptoms, or have been in contact with someone with COVID-19 within two weeks of your visit, we ask that you follow government guidelines by remaining at home and self-isolating.
If you are unable to attend an event booked through Project Arts Centre due to experiencing COVID-19 symptoms, we ask that you get in contact with our box office team ASAP either via firstname.lastname@example.org or by phone at 01 8819 613.
If you are experiencing COVID-19 symptoms and are no longer able to attend a Dublin Fringe Festival event, please get in touch with their box office either via email@example.com or by calling +353 (0)1 670 6106 to see whether you can obtain a refund.
If any visitor becomes sick while at Project, please notify a member of staff immediately. An isolation space will be made available until arrangements can be made for you to contact your GP or the HSE before going home to self-isolate.
Further Queries and Guidance
If you have any further questions or uncertainty about the practicalities and safety of your visit, please be assured that we’re here to answer them, providing you with a smooth, straightforward and stress-free return to Project. For any concerns or clarifications, you can direct your questions to firstname.lastname@example.org or by phone to 01 8819 613.
If you have any complaints following your visit to Project about how we are handling COVID-19 procedures, please contact our General Manager Orla via email@example.com
Rest assured that our Front of House staff will be fully up to speed when you’re in the building and will be happy to provide guidance on these issues during your visit.